Process Measurement Sheet and Balanced Scorecard
Measurement of Process Effectiveness
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BSC / Key Personnel
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It tells the effectiveness of the
processes
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Effectiveness of achieving any desired
/ goal / progress / objective
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Mandatory for each entity Team or
group providing services to measure all the core processes
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General high level of goals or
objectives are measured on 4 perspectives
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An essential tool for assigning its
own process and to take remedial steps to improve the level.
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It is a tool for top management to
check the performance team and group on specific programs or objective.
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A tool with the team for the team
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A tool with the top management for the
team and group.
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All core processes need to become tool
mandatory
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Only those high level programs /
objective which top management think for itself.
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Not for alignment
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Only to align all the teams and groups
to achieve specific program / projects issues.
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Self-assessment and specific
improvement for the level of services.
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Assesses by management and for
achieving specific goal.
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It focuses improve in the services
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Targets achieve of any program /
objective.
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Inside within the team
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Outside from top
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Self-correction
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No self
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Not for un incentive
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For incentive
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Essential for making strong
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Not necessary
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Addresses processes preventive action
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Addresses issues corrective action
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ISO: ISO
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